Intermittent access to Scilife platform in the US region due to error 504 Gateway Time-out

Incident Report for Scilife

Postmortem

We have resolved the issue and the system is back to normal, however, still investigating the root cause.

Posted Nov 11, 2021 - 18:38 UTC

Resolved

This incident has been resolved.
Posted Nov 11, 2021 - 18:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 11, 2021 - 17:50 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 11, 2021 - 17:44 UTC

Update

We are continuing to investigate this issue.
Posted Nov 11, 2021 - 17:25 UTC

Investigating

We are currently investigating this issue.
Posted Nov 11, 2021 - 17:21 UTC
This incident affected: Scilife platform and Scilife API.
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